Is Lifeshield Health Insurance Legit? Reviews And Complaints

Is LifeShield Insurance legit? LifeShield, a provider of insurance solutions, extends a diverse range of products to both individuals and groups nationwide.

LifeShield short-term health insurance plans provide consumers with affordability and flexibility. The company operates in 30 states, including Alabama, Delaware, Florida, Georgia, Nevada, Ohio, Oregon, and Pennsylvania, among others. They offer two short-term health plans: LifeShield Advantage LifeShield Flex

However, one may question the reliability and trustworthiness of this company.

Is Lifeshield Health Insurance legit
Some customers feel LifeShield operates as a “virtually 100% profit scam,” as premiums don’t match claim coverage. Complaints include poor customer service and unhelpfulness with medical bills: Photo source (Healthline)

Company Overview

LifeShield, originally established in 1982 under the name Chesapeake Life Insurance Company, underwent a transformation in 2018 when it rebranded as LifeShield National Insurance Company and integrated into Midland National Life Insurance Company’s subsidiary network.

Notably, LifeShield boasts an A+ rating from AM Best, underscoring its exceptional capacity to fulfill its financial commitments consistently.

Furthermore, the company has garnered esteemed accolades, including the 2020 Stevie Award for Sales and Customer Service, along with recognition as one of the Best Places to Work in Oklahoma in 2019.

Insurance Products

LifeShield provides a diverse range of insurance solutions, including life insurance, health insurance, final expense insurance, and Medicare supplement insurance.

Each product caters to distinct needs and offers unique advantages:

  1. Life insurance: LifeShield offers both individual and joint life insurance policies, ensuring financial security for beneficiaries in the event of the insured’s demise. Premiums remain constant, and death benefits are guaranteed not to decrease over time.
  2. Health insurance: LifeShield’s accident and health insurance policies cover medical expenses resulting from accidents or critical illnesses. These policies alleviate the financial strain of unforeseen medical bills and offer flexibility by being renewable and portable, even through job changes or retirement.
  3. Final expense insurance: LifeShield’s final expense insurance policies cover funeral, burial, and end-of-life expenses, providing peace of mind for older individuals seeking to leave a legacy without burdening their loved ones with debt.
  4. Medicare supplement insurance: LifeShield’s Medicare supplement insurance policies complement the original Medicare plan by filling coverage gaps such as copayments, coinsurance, and deductibles. These policies reduce out-of-pocket expenses for Medicare beneficiaries and expand coverage options.

To apply for any of these products, applicants must meet eligibility criteria and complete an application form online or in print.

Depending on the product and coverage amount, applicants may need to furnish personal and medical information.

The application process duration varies, contingent upon underwriting and approval procedures, spanning from a few days to weeks.

Customer Reviews and Complaints

LifeShield has received mixed customer feedback on various platforms, such as Trustpilot, BBB, and Consumer Affairs.

Some customers have praised the company for its affordable rates, easy application process, friendly customer service, and prompt claim payment.

However, some customers have also complained about the company’s poor communication, misleading sales practices, policy cancellation issues, and claim denial or delay.

Legitimacy Assessment

The data provided indicates that LifeShield, an insurance firm with over four decades of operation, holds a reputable status and robust financial standing.

Offering diverse insurance solutions catering to various requirements and financial capacities, LifeShield is evidently a legitimate entity.

Nevertheless, LifeShield faces challenges including discontent among customers, unfavorable reviews, and grievances.

Consequently, prospective clients are advised to conduct thorough assessments and weigh alternative options prior to selecting LifeShield as their insurance partner.

Read more: Is Coast-to Coast health insurance legit?

How do I file a claim with LifeShield?

Filing a claim with LifeShield is a straightforward process. Here are the steps you need to follow:

  • Contact LifeShield’s customer service at 1-800-792-4440 or email to inform them about your claim. They’ll send you the forms and instructions.
  • Collect necessary documents like the policyholder’s death certificate, the insurance policy, IDs, and other supporting papers.
  • Complete the claim form and attach all required documents accurately. Be thorough to prevent delays or mistakes.
  • Submit the claim form and the documents to LifeShield by mail, fax, or email. The contact details are as follows:

Mail: LifeShield National Insurance Co., P.O. Box 1604, Duncan, OK 73534
Fax: 1-877-226-0925

  • Wait for LifeShield to review and process your claim. This may take a few days or weeks, depending on the complexity and validity of your claim. LifeShield will notify you of the status and outcome of your claim by mail, phone, or email.
  • You will receive the death benefit if your claim is approved. LifeShield will pay the death benefit to the beneficiary or beneficiaries named in the policy. The payment method may vary depending on the policy and the beneficiary’s preference. The payment options may include a lump sum, an annuity, or a bank deposit.


LifeShield provides a range of insurance options, including life, health, final expense, and Medicare supplement coverage.

With a lengthy track record, strong financial standing, and numerous accolades, the company boasts a reputable profile.

Nevertheless, there are noted customer grievances and apprehensions which could potentially impact the company’s credibility and reliability.

Hence, it’s advisable for potential customers to carefully assess both the advantages and drawbacks of LifeShield, aligning their choice with their individual requirements and preferences.

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