Is Multiplan Health Insurance Legit? A Detailed Analysis

I initially delved into MultiPlan enticed by their packaged insurance offering, thinking it was a simple solution.

However, as I delved deeper, my confidence dwindled. Numerous complaints surfaced, pointing to issues with claims and subpar customer service, raising concerns about the comprehensiveness of their coverage, especially for pre-existing conditions.

Their financial rating, a B+, caught my attention, falling on the lower end of adequacy.

Given their widespread involvement in nationwide policies, the potential for instability in the future became a cause for worry.

Reviews further failed to inspire confidence in their organizational efficiency.

Ultimately, I perceived the risks as outweighing the minor convenience of consolidating bills.

While bundled options might be suitable for some, I found greater security in maintaining separate providers with proven track records of reliable payouts.

For those contemplating a “multiplan,” this is my perspective. A thorough examination of the fine print is likely advisable before making a full commitment.

Exploring the legitimacy of Multiplan health insurance
Exploring the legitimacy of Multiplan health insurance: Image source (Canva)

What is Multiplan insurance?

MultiPlan Insurance operates as a provider network rather than a traditional insurance company, granting health plan members access to its services through their health plan administrator or medical payor.

The company collaborates with major health insurance providers, furnishing them with national and regional provider networks that determine where members can access covered health services.

These networks include a variety of healthcare entities such as physicians, hospitals, laboratories, and rehabilitation centers.

Choosing in-network medical providers typically results in lower costs for members compared to seeking healthcare outside the established network.

Moreover, MultiPlan Insurance provides services such as data analytics, payment and revenue integrity, and reference-based pricing, assisting clients in health plan management and cost reduction.

Company Overview

In 2016, MultiPlan Insurance was acquired by Hellman & Friedman, a private equity firm, for $7.5 billion.

Before this acquisition, MultiPlan had been owned by Starr Investment Holdings and Partners Group, who bought the company in 2014 for $4.4 billion.

Prior to that, The Carlyle Group had acquired MultiPlan in 2010 for $3.1 billion.

How do I contact Multiplan Insurance?

MultiPlan Insurance does not offer health insurance directly to members.

Queries regarding coverage or benefits should be directed to the health insurance company, health benefit administrator, or human resources representative.

For questions or concerns about MultiPlan’s services, networks, or providers, members can reach out to MultiPlan through the following avenues:

Contact Method Purpose Contact Information
Phone General Inquiries 1-800-950-7040
Phone Portal Assistance 1-877-460-0352
Phone Medicare Advantage or Medicaid Inquiries 1-866-971-7427
Email General Inquiries
Email Portal Assistance
Online Provider Portal Access Online Provider Portal
Online General Inquiries and Communication Online Contact Form
Mail Written Correspondence 16 Crosby Drive, Bedford, MA 01730

If You want  Replace “Online Provider Portal” and “Online Contact Form” with the actual web addresses for the online portal and contact form.

What insurances are under Multiplan?

MultiPlan operates by providing networks and services to various health insurance companies and programs, rather than directly offering insurance.

Some of the insurance entities that utilize MultiPlan’s networks and services include:

  1. Private and employer-sponsored health plans, such as Aetna, Cigna, Humana, UnitedHealthcare, and Anthem.
  2. Medicaid, a state and federal program that offers health coverage for low-income individuals and families.
  3. Medicare Advantage, a privately contracted Medicare plan that provides health benefits to seniors and people with disabilities.
  4. Workers’ compensation, which covers medical expenses and lost wages for workers injured on the job.
  5. Automedical, which offers coverage for medical expenses resulting from a car accident.

How can you cancel or terminate my membership with Multiplan Insurance?

You can’t cancel MultiPlan Insurance as it’s not an insurance company.

Contact your health plan administrator or medical payor for details on canceling or terminating your health plan.

How do I file a claim with Multiplan Insurance?

To claim with MultiPlan Insurance, contact your health insurance company, benefit administrator, or employer.
Use your ID card or Explanation of Benefits for contact details. Follow the client’s instructions for claim submission and check status/payment through MultiPlan.
Note: MultiPlan is not an insurance company; it helps with provider networks but doesn’t process claims or determine benefits. For inquiries, visit the website or call 1-800-950-7040.

What are the Advantages and Disadvantages of Multiplan Insurance?

When choosing a health plan that incorporates the networks and services of MultiPlan Insurance, consumers need to weigh the pros and cons.

The following outlines the primary benefits and drawbacks:

  1. Diverse Coverage Options: MultiPlan Insurance provides an extensive range of healthcare providers and services, which is particularly advantageous for members seeking specialized treatments or consultations with specialists. The availability of healthcare in various locations is convenient for frequent travelers or those residing in different areas.
  2. Cost-Efficiency: The insurance negotiates discounted rates with providers and utilizes reference-based pricing, effectively reducing medical care costs for its members.
  3. Flexibility and User-Friendly Features: Members can select from various network configurations based on their preferences. The online provider portal simplifies the process of finding healthcare providers, checking claims status, and submitting requests or complaints. MultiPlan Insurance also offers data analytics and additional services to enhance the management of health plans.
  1. Limited Provider Choices: MultiPlan Insurance may not have all desired healthcare providers, particularly in rural areas. Some providers may not accept MultiPlan Insurance, restricting the range of available healthcare options.
  2. Restricted Coverage for Out-of-Network Services: The insurance may not fully cover out-of-network healthcare services, resulting in higher out-of-pocket expenses and the potential for balance billing.
  3. Complex Claims Processing: MultiPlan Insurance involves a potentially complicated and time-consuming claims process, which could lead to delays, errors, and the need for thorough documentation from members.

What are the services offered by Multiplan Insurance?

Is Multiplan health insurance legit
MultiPlan provides health care service discounts for certain insurance plans through its network. It doesn’t decide coverage or determine your medical care costs. MultiPlan establishes networks of medical providers utilized by insurance companies: Photo source (eHealth)

MultiPlan Insurance serves its clients and members through four main categories of services:

  1. Analytics-driven solutions: These services leverage data and technology to help clients and members reduce costs and enhance the quality of care. Offerings encompass reference-based pricing, negotiated agreements, and health plan services focused on value.
  2. Data and decision science solutions: Employing modern data science methods, these services support clients and members in optimizing benefit plan design, improving health outcomes, and reducing overall care costs. Examples include health plan optimization, population health management, and risk adjustment.
  3. Network-based solutions: MultiPlan Insurance provides access to a comprehensive and diverse network of healthcare providers and facilities across the nation, including PHCS and MultiPlan networks, primary PPO networks, and complementary PPO networks.
  4. Payment and revenue integrity solutions: Geared towards eliminating waste and abuse, these services work to prevent, correct, and recover incorrect payments. Included services encompass prepayment review, post-payment review, and subrogation.

How do I become a member of Multiplan Insurance?

MultiPlan Insurance does not enroll members directly. Instead, it partners with health plan administrators and medical payors to provide access to its networks and services.

Becoming a MultiPlan Insurance member involves obtaining a health plan that utilizes MultiPlan’s networks and services from an insurance company, employer, or government program.

Individuals can choose to compare and purchase these health plans through various channels, including online platforms, agents or brokers, or health insurance marketplaces.

What are some other plans for Multiplan insurance

MultiPlan supports various health plans and programs, focusing on property and casualty, specialty plans (e.g., dental or vision), and government programs (Medicare, Medicaid, TRICARE, and VA health benefits), without directly offering insurance.

It collaborates with organizations in the insurance sector.

Read more: Is Chubb health insurance legit?

What are the AM Best ratings and financial reviews?

AM Best, a global credit rating agency specializing in evaluating the financial strength and creditworthiness of insurance companies, offers ratings and reviews to assist consumers and investors in assessing an insurer’s ability to meet financial obligations.

Their analysis considers factors such as balance sheet strength, operating performance, business profile, and debt levels, utilizing both qualitative and quantitative measures.

The Financial Strength Rating (FSR), ranging from A++ to D, summarizes an insurer’s capability to fulfill policyholder obligations, with higher letters indicating greater financial strength.

Ratings are regularly updated to reflect changes in the insurer’s financial condition over time, and consumers can access current ratings online or through subscriptions.


  1. How to Verify Multiplan Insurance Coverage:
    • Check your health plan ID card, benefit booklet, or website for The Carlyle Group’s inclusion.
    • Confirm with your health plan administrator or medical payor.
    • Look for the MultiPlan or PHCS logo on your ID card.
  2. Finding Multiplan Insurance-Accepted Providers:
    • Use the online provider portal to locate accepted providers.
    • Verify network participation by calling the customer service number on your ID card or contacting the provider’s office.
    • Always confirm the provider’s network status before receiving services.
  3. Filing a Claim with Multiplan Insurance:
    • MultiPlan is not an insurance company; claims are managed and paid by your health plan administrator.
    • Refer to your health plan ID card or benefit booklet for claim submission guidelines.
    • Monitor claims through the online portal or contact the customer service number on your ID card.
  4. Submitting Complaints or Appeals with Multiplan Insurance:
    • Use the online provider portal to submit complaints or appeals regarding services, networks, or providers.
    • Contact the customer service number on your ID card or send a written complaint to MultiPlan at 16 Crosby Drive, Bedford, MA 01730.
    • Include your name, ID number, contact details, and a detailed description; MultiPlan will review and respond promptly.
  5. Cancellation/Termination of Membership with Multiplan Insurance:
    • Membership cancellation is not possible as The Carlyle Group is not an insurance company.
    • Your membership terms are governed by your health plan administrator; contact them for information on available cancellation or termination procedures.

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